Terms & Conditions

đź“ś Terms & Conditions

Effective Date: 28-Aug-2023
Last Updated: 02-Sept-2025

Welcome to Alivra Medical! By purchasing our products or using our website, you agree to the following Terms & Conditions. Please read them carefully.

1. General

These Terms & Conditions (“Terms”) apply to all purchases, use of our website, and interactions with Alivra Medical (“we,” “our,” “us”). By placing an order, you accept and agree to be bound by these Terms.

2. Product Use

  • Our products are designed for general wellness and comfort.

  • They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease.

  • Always consult a healthcare professional if you have any medical concerns.

  • You are responsible for using the product according to the provided instructions.

3. Orders & Payments

  • All prices are listed in your local currency and are subject to change without notice.

  • Payment must be made in full before orders are shipped.

  • We reserve the right to refuse or cancel any order due to errors in pricing, availability, or suspected fraud.

4. Shipping & Delivery

  • We aim to process and ship orders within 1-2 business days.

  • Delivery times may vary depending on location and carrier.

  • We are not responsible for delays outside our control (e.g., customs, courier delays).

5. Returns & Refunds

  • We offer a [30-day money-back guarantee] from the date of delivery.

  • Returned products must be in original condition and packaging.

  • To start a return, please contact us at Alivramedical@gmail.com.

  • Refunds will be processed once the product is received and inspected.

6. Warranty

  • Our products come with a 1-year limited warranty against manufacturing defects.

  • The warranty does not cover:

    • Normal wear and tear

    • Damage caused by misuse, accidents, or modifications

    • Unauthorized repairs

  • To claim warranty service, contact us at Alivramedical@gmail.com

7. Limitation of Liability

  • We are not responsible for any indirect, incidental, or consequential damages arising from the use (or inability to use) our products.

  • Our maximum liability is limited to the purchase price of the product.

8. Intellectual Property

  • All content on our website (logos, images, product descriptions, etc.) is owned by Alivra Medical and may not be used without permission.

9. Governing Law

  • These Terms shall be governed by and interpreted in accordance with the laws of [The Netherlands/Rotterdam].

  • Any disputes shall be resolved in the courts of Rotterdam.

10. Changes to Terms

We may update these Terms at any time. Changes will be posted on this page with the updated “Effective Date.”

11. Contact Us

If you have questions about these Terms, contact us at:
📧 Alivramedical@gmail.com
🏢 Goereesestraat 77 , Rotterdam , The Netherlands